Mobile / App
These legal terms set out how rezeki918 operates your account, handles the data attached to it, and defines what falls inside and outside the scope of this policy. Access to our platform depends on local law and is available only where permitted in your region.
rezeki918 is operated as a mobile-first platform directed at eligible accounts in supported regions. All access to the lobby, your account wallet, and any transaction made through Touch 'n Go eWallet, Boost, or Bank Transfer is subject to the terms published here and to applicable local law. Where local law restricts access, those restrictions take precedence and we do not override them. We publish these terms so every account holder can read, in plain language, exactly what rights and responsibilities attach to using this platform. If there is a conflict between a promotional description and these legal terms, the legal terms apply. We update this policy when our operations change in a material way; the current version is always the one shown on this page. Nothing here creates a contractual obligation that supersedes local regulation. If access or eligibility is uncertain in your region, check your local legal position before creating or continuing to use an account with us.
Not every aspect of your experience on rezeki918 is governed by one single document. This section draws a clear line between what this policy covers and what sits outside it, so there is no ambiguity about where to look when a question arises.
Login credentials, session management and account-level security fall fully inside this policy. Steps to review or change your access details are described under your account settings after you sign in.
Deposits and withdrawals made through Touch 'n Go eWallet, Boost or Bank Transfer are subject to this policy, but the payment provider's own terms also apply simultaneously. Check both documents if a payment question arises.
Game content supplied by studios in our lobby — including titles across the Bigtime Gaming, JDB, Habanero and CQ9 catalogues — is governed by this policy at the platform level. Individual game rules are shown inside each title.
External services linked from our platform, including payment processors, identity verification partners and any external analytics, operate under their own separate terms. We do not control those terms and are not liable for them.
Holding an account with us gives you a set of concrete rights. You can review the transaction records tied to your account at any time — the history section inside your account dashboard shows every deposit and withdrawal processed through Touch 'n Go eWallet, Boost or Bank Transfer. If any personal detail attached to your account is incorrect, you can submit a correction request through the support channel listed below; we will confirm receipt and act on valid requests. Where our processing of your data rests on consent, you can withdraw that consent by contacting support — though withdrawing consent may affect your ability to use certain account features. These rights are not conditional on a minimum account balance or activity level. They apply to every active account regardless of how the account is used. If at any point a right cannot be exercised through the self-service tools in your dashboard, our support team is the correct next step.
Your full transaction history is accessible from the account dashboard after login. Each entry shows the method used — Touch 'n Go eWallet, Boost or Bank Transfer — and the date processed.
If your registered name, contact details or account information is inaccurate, raise a correction request via live chat or email support. Provide the correct details and we will verify and update them.
Any question about how this policy applies to your specific account situation can be directed to our support team. Responses address the policy point raised, not a generic FAQ reply.
For account-level actions that fall outside self-service — such as data removal requests or access disputes — contact support directly. We log and track each request to ensure it is handled.
If a legal or policy question is not answered by this page, the three paths below are the right ones to use. We aim to respond to policy-specific queries through each channel; use whichever fits how you are accessing us right now.
Open the chat icon on any page inside your account. State that your query is a policy or legal question and a support agent will handle it directly rather than passing you to a general queue.
Send your policy question to our support email address, which is shown on the Contact page inside your account dashboard. Include your registered account identifier so we can locate your record quickly.
Several policy actions — including reviewing your data, checking transaction records and updating contact details — can be completed without contacting support. Start in your dashboard; only escalate if the action is not available there.
Account security, data retention and cookie behaviour are each managed within a defined internal process. Your account credentials are stored with encryption; session tokens expire after inactivity so an unattended device does not remain signed in. Cookie use on the platform is limited to session management and basic analytics; no third-party advertising cookies are placed without disclosure. Transaction data linked to Touch 'n Go eWallet, Boost or Bank Transfer deposits is retained for the period required under applicable financial record-keeping rules, after which it is removed from active systems. If a data retention question is specific to your account, the correct step is to raise it through the support channels listed above.
Personal data collected at account creation and during transaction processing is used only for account operation and legal compliance. We do not sell or transfer it to unrelated third parties. The current data categories collected are listed in the Privacy section of your account dashboard.
Session cookies keep your account active while you are logged in. Analytics cookies measure page-level performance data only. You can review or adjust cookie preferences through the settings link shown in the site footer.
Encryption protects credentials at rest and in transit. Session expiry is automatic after a defined idle period. If access from an unrecognised device is detected, a verification step is triggered before the account proceeds to the lobby.
When this policy changes materially, the updated version replaces the current one on this page. Continuing to use the account after a published update constitutes acceptance of the revised terms. To request changes or raise an objection, contact support before continuing use.
These questions cover the situations most account holders ask about when reading these legal terms. If your question is not here, reach us through live chat or email and we will address the specific policy point directly.
Access to the platform and the application of this policy depend on whether local law in your region permits use. If access is permitted where you are, these terms apply in full to your account and all activity on it, including deposits via Touch 'n Go eWallet or Bank Transfer.
Yes. Submit a data access request through live chat or email support with your registered account identifier. We will confirm the categories of data held and provide the relevant records within the period required under applicable law in your region.
Contact support via live chat or email, state the field that needs correction, and provide the accurate replacement information. We verify corrections before applying them. Some fields may require identity confirmation before a change is processed.
Every processed transaction — whether via Touch 'n Go eWallet, Boost or Bank Transfer — appears in the transaction history section of your account dashboard. Each record shows the method, amount and date. No separate request to support is needed to view this.
After account closure, transaction and identity data is retained for the period required under applicable financial and legal rules. Once that period ends, the data is removed from active systems. Contact support if you want to understand the specific retention period that applies to your account.
Raise the issue through live chat or by email, and flag it clearly as a policy dispute. Our support team logs each dispute separately and escalates it to the appropriate internal team. You will receive a written response addressing the specific policy point you raised.